Hello, I’m Cara

Turning insights > decisions > impact, I bridge human behavior and product strategy to create experiences that make sense — and make a difference. Currently leading research on the healthcare and benefits experience on used by millions on VA.gov.

My Previous Work

“Finally, I Know What’s Going On”: How my VA.gov team used research and design to transform the Travel Claim management experience for Veterans

Launching, iterating and expanding on an MVP, we transformed how Veterans track and manage travel reimbursements on VA.gov—making the process faster, clearer, and more transparent.

Clarity Amid Complexity: How Research Drives Strategic Alignment

In today’s fast-paced world, balancing ambition and focus can be challenging. This case study shows how a collaborative, research-driven workshop turned competing priorities into the foundation of a clear, actionable roadmap.